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FREQUENTLY ASKED QUESTIONS

Common Questions

WHAT IS THERAPY?

There are no guarantees in therapy. What you get out largely depends on what you put in. It is a process of self discover, uncovering old patterns, discarding what is no longer serving, and practicing change.

HOW DO I SCHEDULE AN APPOINTMENT?

Call 626-869-9639 or email natalie@livingfromtheheartcounseling.com

WILL MY HEALTH INSURANCE COVER THERAPY?

Yes! I currently accept Aetna, Cigna, Carelon, and Optum.


Private Pay rate is $150.
 

Whether Private Pay or Insurance, all sessions must be cancelled 24 hours in advance to avoid being charged a cancellation fee.

WHAT IS THE NO SURPRISES ACT?

You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost.

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services. 

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services.

You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service.

If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.

 For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.

Address

Pasadena, CA, 91107

Contact

‪(626) 869-9639

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